Invoices must be paid within 30 days. Cancellations made more than 28 days before an event will be refunded in full less an administration charge of 20% + VAT. Cancellations made between 14 and 28 days before an event receive a 50% refund. No refunds are possible within 14 days of an event due to expenditure commitments.
Very occasionally we have to postpone or cancel an event. We will try to re-arrange the event and will always offer a full refund of any monies paid to us. However, we do not accept liability for any costs as a result of such cancellation and will not, for example, be responsible for any accommodation or travel costs incurred. Please do not, therefore, incur any expenditure until we confirm that an event will go ahead by issuing an invoice.
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PLEASE BE AWARE some organisations' firewall will not allow you to complete forms like this on-line. This website will generate an automatic response which you should receive within moments of making your reservation. If you do not receive it please use an alternative method of booking from the Contact Us page.